Last updated: April 13, 2026
Effective date: April 13, 2026
Please read these Terms of Service carefully before using Tendly. They form a binding legal agreement between you and us.
These Terms of Service ("Terms") constitute a legally binding agreement between The Price Group Holdings LLC, a limited liability company doing business as Tendly ("Tendly", "we", "us", or "our"), and you, the person or entity accessing or using the Tendly platform ("you" or "Practitioner").
By creating a Tendly account, accepting these Terms during account registration, or otherwise accessing or using the Services, you represent that:
If you do not agree to these Terms, do not access or use the Services.
These Terms incorporate by reference the following additional agreements, each of which forms part of the binding agreement between the parties:
In the event of any conflict between these Terms and the BAA with respect to the handling of Protected Health Information, the BAA shall control.
"Account" means the account you create to access and use the Services.
"Authorised Users" means practitioners, administrators, supervisors, and other individuals you permit to access the Services under your Account.
"Client" means an individual who receives or has received services from you as a practitioner and whose information may be stored in the Platform.
"Client Portal" means the client-facing interface within the Platform through which Clients may book appointments, communicate with you, view invoices, and access other features you enable.
"Content" means all data, information, text, files, and other materials you or your Authorised Users submit, upload, or create through the Services, including but not limited to client records, session notes, treatment plans, assessments, forms, and communications.
"Intellectual Property Rights" means patents, copyrights, trademarks, trade secrets, database rights, and all other intellectual property rights, whether registered or unregistered, anywhere in the world.
"PHI" means Protected Health Information as defined in the HIPAA Rules and as further defined in the BAA.
"Platform" means the Tendly web and mobile application available at app.tendly.health and associated applications.
"Services" means the Platform, the marketing website at tendly.health, and all related software, features, tools, and services provided by Tendly.
"Subscription" means your paid or trial plan to access the Services.
Tendly provides practice management software for healthcare providers, therapists, coaches, and other wellness practitioners. The Services include, depending on your Subscription plan, some or all of the following features:
Tendly is a software platform. It is not a healthcare provider, medical practice, or clinical service. We do not provide medical, therapeutic, psychological, legal, financial, or other professional advice. The clinical judgement, professional standards compliance, and quality of care provided through the Platform are entirely your responsibility as the practitioner.
The telehealth video feature within the Platform is provided as a communication tool. Tendly does not monitor, record, or retain the content of telehealth sessions unless you specifically use the AI note generation feature and submit content for that purpose. You are responsible for ensuring that your use of telehealth complies with all applicable professional regulations, licensing requirements, and interstate practice rules in your jurisdiction and in the jurisdictions of your Clients.
The AI note generation feature uses third-party artificial intelligence (OpenAI's Whisper and GPT-4o models) to draft session notes from audio recordings or text descriptions you provide. You acknowledge and agree that:
The insurance billing add-on processes claims through Claim.MD, a third-party medical claims clearinghouse. You acknowledge and agree that:
We aim to maintain high availability of the Services. However, we do not guarantee uninterrupted or error-free access. We may perform scheduled or emergency maintenance that temporarily affects availability, and we will use commercially reasonable efforts to notify you in advance of scheduled downtime.
We reserve the right to modify, enhance, or discontinue features of the Services at any time. We will provide reasonable notice of material changes that adversely affect functionality you are actively using. If we discontinue a material feature of your Subscription plan, we will provide at least thirty (30) days' advance notice.
The Services are intended for use by licensed or certified healthcare providers, therapists, coaches, and other wellness practitioners operating in a professional capacity. You represent and warrant that:
To access the Services, you must create an Account and provide accurate, current, and complete registration information. You agree to:
You may grant access to your Account to Authorised Users (such as associate practitioners, supervisors, or administrative staff) within the permissions available on your Subscription plan. You are responsible for ensuring that all Authorised Users comply with these Terms and applicable law. You are liable for the acts and omissions of your Authorised Users in connection with the Services.
Each Account is for use by one practice entity. Sharing a single Account across multiple unrelated practices or organisations is prohibited.
You may use the Services only for lawful purposes and in accordance with these Terms. You agree to use the Services solely to manage your own practice and provide services to your Clients.
You shall not:
(a) Illegal or harmful activities: Use the Services for any purpose that is unlawful, fraudulent, deceptive, or harmful, or in violation of any applicable law or regulation;
(b) Unauthorised access: Attempt to gain unauthorised access to any portion of the Services, any other Account, or any computer systems or networks connected to the Services;
(c) Interference: Interfere with or disrupt the integrity, performance, or security of the Services, including by transmitting viruses, malware, or any other destructive code;
(d) Reverse engineering: Decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, algorithms, or structure of the Services;
(e) Scraping or automated access: Use bots, scrapers, crawlers, or other automated means to access or collect data from the Services without our express written permission;
(f) Resale: Resell, sublicense, or otherwise commercially exploit the Services or access to the Services for the benefit of third parties, except as expressly permitted by us in writing;
(g) Misrepresentation: Misrepresent your identity or professional credentials, or impersonate any person or entity;
(h) IP infringement: Upload, transmit, or distribute content that infringes the Intellectual Property Rights of any third party;
(i) Inappropriate content: Submit or store content that is unlawful, harassing, abusive, defamatory, obscene, or otherwise objectionable;
(j) HIPAA violations: Use or disclose PHI through the Services in any manner that violates the HIPAA Rules or the BAA;
(k) Benchmark or competitive analysis: Use the Services to build a competing product or service, or to benchmark the Services for competitive intelligence purposes, without our prior written consent.
By enabling the Client Portal for your Clients, you accept responsibility for ensuring that your Clients' use of the Client Portal complies with applicable law and your own professional obligations. You are responsible for the accuracy of information you make available to Clients through the Client Portal.
We reserve the right to investigate any suspected violation of this Section 5 and to take appropriate action, including suspending or terminating your Account, reporting you to law enforcement or regulatory authorities, and pursuing any other remedies available to us at law or in equity.
Access to the Services requires a paid Subscription or a free trial. Current Subscription plans, pricing, and included features are described on the Tendly pricing page at tendly.health/pricing. We reserve the right to modify our plans and pricing with notice as described in Section 6.8.
We may offer a free trial of the Services for a period of seven (7) days or such other period as stated at the time you sign up. During the free trial:
We reserve the right to modify or discontinue the free trial offer at any time.
All fees are billed in advance on a monthly or annual basis, depending on your chosen billing cycle. Fees are collected via Stripe. By providing payment information, you authorise Tendly to charge your payment method for all fees owing under your Subscription plan.
You are responsible for keeping your payment information current. If a payment fails, we will attempt to notify you and retry the charge. If payment is not resolved within fourteen (14) days of the initial failure, we may suspend access to your Account until payment is received.
All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, duties, and similar governmental assessments associated with your Subscription, except for taxes based on Tendly's net income.
Monthly subscriptions: No refunds are provided for partial months. If you cancel, you will retain access to the Services until the end of your current billing period.
Annual subscriptions: If you cancel an annual Subscription within the first thirty (30) days of purchase or renewal, you are entitled to a full refund. After thirty (30) days, we will provide a prorated refund for the unused portion of the annual subscription period upon request, at our discretion.
We do not provide refunds for features you did not use.
We reserve the right to change Subscription fees. We will provide at least thirty (30) days' advance notice of any price increase via email to your registered email address. Price increases will take effect at your next renewal date following the notice period. If you do not agree to a price increase, you may cancel before your renewal date.
The following optional add-ons are available at additional cost:
AI-assisted note generation is included in the base Subscription at no additional charge.
Add-ons are billed on the same cycle as your base Subscription. You may enable or disable add-ons at any time from your Account settings, subject to the refund policy in Section 6.5.
As between you and Tendly, you retain all ownership of and responsibility for the Content you create, upload, or store through the Services, including all client records, session notes, and clinical documentation. These Terms do not grant us any rights to your Content except as expressly set out below.
You grant Tendly a limited, non-exclusive, worldwide, royalty-free licence to access, store, process, transmit, and display your Content solely to the extent necessary to provide the Services to you and to comply with our legal obligations. This licence terminates when you delete Content from the Platform or when your Account is closed, subject to data retention obligations under applicable law.
You are solely responsible for your Content, including its accuracy, legality, and compliance with applicable professional and regulatory standards. You represent and warrant that:
We will not use your Content, including any PHI, session notes, transcripts, or other clinical information, to train, fine-tune, or improve any artificial intelligence or machine learning model, whether operated by us or any third party. This restriction applies equally to all of our subprocessors under their respective Business Associate Agreements.
We acknowledge your right to access and export your Content. The Platform does not currently provide a self-serve data export feature. If you wish to export your Content, contact privacy@tendly.health and we will provide your data in a commonly used, machine-readable format within thirty (30) days. We are working to provide a self-serve export feature and will notify you when it is available.
If you submit suggestions, ideas, feature requests, or other feedback to us ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, incorporate, and commercialise the Feedback without compensation or attribution to you. Feedback shall not be treated as confidential.
Tendly agrees to treat your Content, account information, and business information as confidential and not to disclose it to third parties except as permitted by these Terms, the Privacy Policy, the BAA, or as required by law.
You agree to treat as confidential any non-public information about the Services, including pricing not publicly disclosed, technical documentation, and security information, that we designate as confidential or that a reasonable person would understand to be confidential.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party without restriction; (c) is independently developed by the receiving party without use of confidential information; or (d) is required to be disclosed by law, regulation, or court order.
The Services, including the Platform, its design, code, features, content, and all associated Intellectual Property Rights, are owned by or licensed to Tendly. Nothing in these Terms transfers any ownership of our Intellectual Property Rights to you. You receive only the limited licence to use the Services as expressly described in these Terms.
You shall not copy, modify, create derivative works of, publicly display, publicly perform, republish, or distribute any portion of the Services except as expressly permitted by these Terms or with our prior written consent.
You shall not use the Tendly name, logo, or other trademarks without our prior written consent. Nothing in these Terms grants you any right to use our trademarks.
By accepting these Terms, you simultaneously enter into the Business Associate Agreement available at tendly.health/legal/baa, which is incorporated herein by reference and governs our handling of PHI. The BAA is a material term of these Terms, and a breach of the BAA constitutes a breach of these Terms.
You represent and warrant that you are a Covered Entity or a Business Associate acting on behalf of a Covered Entity under HIPAA, and that your use of the Services will comply with all applicable requirements of the HIPAA Rules. You are responsible for:
To the extent you or your Clients are located in the European Economic Area, the United Kingdom, or other jurisdictions with applicable data protection laws, you acknowledge that these Terms and the Privacy Policy reflect our respective obligations under those laws. Where you act as a data controller and Tendly acts as a data processor in respect of your Clients' personal data, the applicable obligations are set out in the BAA and Privacy Policy.
Beyond PHI (which is governed by the BAA), you shall not submit to the Services any data that is subject to heightened regulatory protection unless you have confirmed that the Services are appropriate for such data and have implemented any required additional safeguards. This includes but is not limited to payment card data beyond what is collected by Stripe, government identification numbers, or biometric data not incidental to the Services.
The Services may integrate with or connect to third-party services, including Stripe (payments), Daily.co (telehealth), OpenAI (AI notes), Twilio (SMS), Resend (email), and Claim.MD (insurance billing). Your use of these third-party services is subject to their respective terms of service and privacy policies. Tendly is not responsible for the acts, omissions, or content of third-party services.
Payment processing is handled by Stripe, Inc. By providing payment information, you agree to Stripe's Terms of Service at stripe.com/legal. Tendly does not store full payment card numbers.
The Services may contain links to third-party websites. These links are provided for convenience only. Tendly has no control over and accepts no responsibility for third-party websites or their content.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TENDLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
TENDLY DOES NOT WARRANT THAT ANY DEFECTS IN THE SERVICES WILL BE CORRECTED OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL CODE.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TENDLY OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TENDLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBCONTRACTORS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF TENDLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TENDLY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO TENDLY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS (USD $100).
THE LIMITATIONS OF LIABILITY IN THIS SECTION 13 ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN TENDLY AND YOU. TENDLY WOULD NOT PROVIDE THE SERVICES WITHOUT THESE LIMITATIONS.
Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by Tendly's gross negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law.
Tendly is not a healthcare provider. We are not liable for any clinical decisions made by you or your Authorised Users, any harm to Clients resulting from care provided through or facilitated by the Services, the content or accuracy of AI-generated session notes, or any failure by you to comply with your professional obligations.
You agree to defend, indemnify, and hold harmless Tendly and its officers, directors, employees, agents, successors, and assigns from and against any claims, actions, demands, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:
These Terms remain in effect from the date you accept them until your Account is closed.
You may cancel your Subscription at any time from your Account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Services until the end of the period for which you have paid.
We may suspend or terminate your Account immediately upon written notice if:
We may suspend your Account without notice if we reasonably believe your Account has been compromised or is being used for fraudulent purposes, pending investigation.
Upon termination of your Account for any reason:
We shall not be liable to you for any damages or losses resulting from the suspension or termination of your Account in accordance with these Terms.
Before initiating any formal dispute proceeding, you agree to contact us at privacy@tendly.health and attempt to resolve the dispute informally. We will use good-faith efforts to resolve the matter within thirty (30) days of receiving your notice.
If a dispute is not resolved informally within thirty (30) days, you and Tendly agree that any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or the relationship between the parties (including any question regarding existence, validity, or termination), shall be resolved by binding individual arbitration under the JAMS Streamlined Arbitration Rules and Procedures, except as modified herein.
The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be determined by the arbitrator having regard to the convenience of the parties. Proceedings may be conducted remotely. The language of the arbitration shall be English.
The arbitrator shall have authority to award any remedy available at law or in equity, subject to the limitations in Section 13.
The arbitrator's decision shall be final and binding and may be enforced in any court of competent jurisdiction. The costs of arbitration shall be allocated in accordance with the JAMS rules, except that each party shall bear its own legal fees unless the arbitrator determines that a party has acted in bad faith.
YOU AND TENDLY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.
Notwithstanding the above, either party may seek injunctive or other equitable relief from a court of competent jurisdiction without waiving the right to arbitrate other claims. Claims relating to Tendly's Intellectual Property Rights are also excluded from mandatory arbitration.
You may opt out of the arbitration agreement by notifying us in writing at privacy@tendly.health within thirty (30) days of the date you first accept these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.
If you are located in the European Economic Area or the United Kingdom, nothing in this Section 16 shall deprive you of any mandatory rights to bring claims before the courts of your country of residence or to benefit from any mandatory consumer protection laws applicable in your jurisdiction.
These Terms are governed by and construed in accordance with the federal laws of the United States of America, including HIPAA, and the laws of the State of Delaware, without regard to conflict of law principles. Subject to the arbitration provisions in Section 16, the parties submit to the exclusive jurisdiction of the federal and state courts located in Delaware for resolution of any disputes not subject to arbitration.
If you are located in the EU or UK, the application of governing law provisions shall not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.
We may update these Terms from time to time. When we make material changes, we will:
Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the changes, you may cancel your Subscription before the effective date.
These Terms, together with the Privacy Policy, BAA, and any other agreements incorporated by reference herein, constitute the entire agreement between you and Tendly with respect to the Services and supersede all prior and contemporaneous agreements, understandings, representations, and warranties.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed from these Terms, and the remaining provisions shall continue in full force and effect.
Tendly's failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Tendly.
You may not assign or transfer your rights or obligations under these Terms without Tendly's prior written consent. Tendly may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided that the assignee assumes all obligations herein. These Terms are binding on and inure to the benefit of the parties and their permitted successors and assigns.
Tendly shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, power failures, internet outages, or third-party service failures. We will use commercially reasonable efforts to resume performance as soon as practicable.
Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and Tendly. You have no authority to bind Tendly to any obligation.
Notices to Tendly under these Terms shall be sent to privacy@tendly.health. Notices to you shall be sent to the email address associated with your Account. Notice shall be deemed effective upon delivery to the designated email address.
Section headings are for convenience only and shall not affect the interpretation of any provision.
These Terms are written in English. If these Terms are translated into any other language, the English version shall control in the event of any inconsistency.
For questions about these Terms:
The Price Group Holdings LLC (DBA Tendly)
Email: privacy@tendly.health
For privacy and data protection matters:
Email: privacy@tendly.health
Terms of Service — The Price Group Holdings LLC (DBA Tendly)
Version 1.0 — Effective April 13, 2026